FAQ
Can I request OEM/ODM customization? Can my brand logo be printed on the products?
End-to-End ODM/OEM Services: Driven by an elite in-house R&D team, we cover everything from structural mold design and PCB layouts to custom software. Complimentary branding on fixtures, flight cases, and packaging is included with volume orders.
Market Exclusivity & Price Protection: We stand firmly by our global partners. By offering exclusive distribution for our in-house designs, we help you eliminate price-driven competition and secure a highly profitable, sustainable market position.
What certifications do your products have? Do they meet local customs requirements?
Our products are manufactured under strict international standards and hold CE, RoHS, and FCC certifications. For specific market requirements (such as ETL/UL for North America, or SASO for Saudi Arabia), we can cooperate with you to apply for the necessary local compliance certificates. All shipments come with proper documentation to ensure smooth customs clearance.
What is your monthly production capacity? What is your Minimum Order Quantity (MOQ)?
Our monthly capacity reaches 5000 to 7000 professional fixtures, ensuring a stable supply chain for large-scale wholesalers. To help new distributors test their markets, we have no strict MOQ for standard products (sample orders of 1 unit are welcome). For customized OEM orders, the MOQ typically ranges from 20 to 50 units.
What is the typical lead time for bulk orders?
Ready-to-Ship Inventory for Best-Sellers
- Samples or Small Orders (1-10 units): Shipped within 3-5 working days upon payment.
Medium Bulk Orders (50-200 units): Approximately 10-15 working days.
Container Orders (20GP/40HQ): Approximately 20-25 working days, depending on customization complexity.
I have never imported from China before—Can I purchase from you?
Hassle-Free Global Logistics (DDP Support)
All-Inclusive DDP Service: We offer Delivered Duty Paid (DDP) shipping, covering all product costs, freight, and customs duties up front.
End-to-End Delivery: Cargo is delivered directly to your commercial doorstep or warehouse, eliminating the need for local customs brokers.
Zero Hassle: Our expert logistics team manages the entire clearing process, ensuring a smooth, secure, and effortless import experience for your business.
How does Neecai handle faulty products?
Neecai offers 24/7 dedicated support with a guaranteed 8-hour response time. Our expert engineers provide comprehensive technical assistance—including video calls, troubleshooting guides, and custom fixture libraries (MA, Avolites, Hog). All defective parts are replaced quickly and entirely free of charge.
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